Retail Services
Datacolor offers a comprehensive list of options to help maintain your Datacolor Paint system up to date and protected against unexpected software and hardware troubles.
These services are tailored to meet your specific needs and help you to be covered in case of unforeseen repairs by reducing your equipment downtime and performance are maintained at optimal level.
Our Basic Support includes live phone support up to 15 minutes (per incident) and an unlimited access to the Datacolor Support website. On this site you will find answers to most of your questions and video tutorials showing you how to operate our software.
This service is included automatically if you buy a Datacolor Paint Software package or Datacolor instrument.
Live Web access eliminates the need to spend extra travel time and expense for training, problem resolution, software configuration setup, database installation, database updates and competitive fandeck updates by allowing our Applications Specialist, while you are at your system, to take control of the system from a remote location.
If you cannot afford downtime you need this package.
It includes the benefits of the preferred package. Additionally, it covers your Datacolor 110 instrument 100% parts & labor. If you experience any issues with your Datacolor Hardware we will send you a loaner instrument while yours is being serviced.
Comparison
| Levels | Basic | Preferred | Premier |
|---|---|---|---|
| Guaranteed Response Time | |||
| Support Hours per Year | |||
| Access to Support Web Site (FAQ & Videos) | |||
| First Tier Technical Support | |||
| Live Web Application Support | |||
| Live Telephone Support | |||
| Online Software Validation | |||
| High Level Application Support | Basic | Preferred | Premier |
| Email notifications of promotions & available updates | |||
| Remote Training | |||
| Software Configuration | |||
| Database Installation | |||
| Software Update & Upgrade Installation | |||
| Hardware Support / Service | Basic | Preferred | Premier |
| Access to Loaner Instrument | |||
| Instrument covered 100% Parts and Labor |
