Hardware Services
Warranty For Most Hardware Products: One Year Parts and Labor (Return to Datacolor Service Center, or on-site depending upon region), unless otherwise stated. Datacolor terms and conditions may vary.
Your business and your customers depend on your color management system to perform at the highest, most reliable level possible. One important component from your color equipment is your spectrophotometer. Datacolor offer different maintenance plans or repair services tailored to satisfy your specific needs. See details in the tables below
REMOTE Monitoring & Diagnostics Guardian Feature
| Instrument Diagnostics | |
|---|---|
| B&W Calibration | |
| Short Term Drift Test | |
| Energy Level Test | |
| Color Performance Test | |
| Publish Test Results | |
| Send To Fleet Manager | |
| Export to External File(s) | |
| Correlation | |
| To Datacolor Master | |
| Performance Monitoring Service | |
| Provided By Datacolor | |
| Test Samples | |
| Disposable (Ceramic) Tile Set |
| Maintenance & Certification Services | Warranty | Preventative Maintenance | PM-Plus | Color Check Service | Calibration Service |
|---|---|---|---|---|---|
| First Tier Technical Support | |||||
| Live Web Instrument Support Support | |||||
| Instrument Firmware Update | |||||
| Annual Preventative Maintenance | |||||
| Basic Spares Replacement* (Spec Port, UV FIlter wheel belt, Sample Pad…) | |||||
| Color Performance Test | |||||
| Color Performance Test Certificate | |||||
| Annual Replacement of the White Calibration Tile | |||||
| White Calibration Tile Certificate | |||||
| ISO Documentation For Traceability | |||||
| UV Characterization |
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| Repair Services | Warranty | Full Coverage | On Call |
|---|---|---|---|
| 24 Hour Response Time | |||
| Repair To Datacolor Master | |||
| Repair Labor | |||
| Certified Datacolor Parts | |||
| Repair Loaner | |||
| On-Site Service |
