Application Services
Can you afford to slow down production because your color system is down?
The first step on the path to success using a spectrophotometer and color related software is making sure that all your operators know and understand how to operate the system. Datacolor customers tell us that support and expertise are critical to get the best results out of a color system.
To meet the diverse needs of all our customers wherever they are located, we have created several application Services. These services give you expert level technical support, customized training, educational programs and best practices to meet your individual needs. Global companies can expect the same level of support wherever they have facilities.
Our Basic Support includes up to 15 minutes of live phone support (per incident) and unlimited access to the Datacolor Support website.
On this site you will find answers to most of your questions and video tutorials showing you how to operate our software.
Who Should Buy?
This Application Service is included automatically if you buy a Datacolor Software package or instrument
Live Web and telephone support eliminates the need to spend extra travel time and expense for training, configuration setup or problem resolution by allowing our Applications Specialists to take control of the system from a remote location.
Who Should Buy?
Employees with little experience in areas such as color development, quality control, research and development, design will benefit from this service offering. If you cannot afford downtime you need this package.
Your choice of applications supports services described above, including on-site, or in-house support.
Who Should Buy?
Employees with no or little experience in areas such as color development, quality control, research and development, design will benefit from this service offering. If you cannot afford downtime you need this package.
Our Best Minds Working For You
| Service Levels | Basic | Plus | Pro |
|---|---|---|---|
| Guaranteed Response Time | |||
| Support Hours per Year | |||
| Access to Support Web Site (FAQ & Videos) | |||
| First Tier Technical Support | |||
| Live Web Application Support | |||
| Live Telephone Support | |||
| On Site Application Support | |||
| High Level Application Support | Basic | Plus | Pro |
| Software Installation | |||
| Training & Training New Employees | |||
| Configuration | |||
| Database Evaluation | |||
| Match Performance Optimization | |||
| Form Creation and Modification | |||
| Assist In Data Security and Recovery | |||
| Data Communication to POS | |||
| Workflow Analysis | |||
| Worry Free File Transfer | |||
| Waste Reduction | |||
| Problem Solving | |||
| Software Update & Upgrade Installation | |||
| Color Theory Education | |||
| Instrument Diagnostics | |||
| User Course | |||
| On Site Support |
*Besides above offerings, application support can also be bought on an hourly bases.
