Retail Services

Datacolor offers a comprehensive list of options to help maintain your Datacolor Paint system up to date and protected against unexpected software and hardware troubles.

These services are tailored to meet your specific needs and help you to be covered in case of unforeseen repairs by reducing your equipment downtime and performance are maintained at optimal level.

Request Information


Our Basic Support includes live phone support up to 15 minutes (per incident) and an unlimited access to the Datacolor Support website. On this site you will find answers to most of your questions and video tutorials showing you how to operate our software.

This service is included automatically if you buy a Datacolor Paint Software package or Datacolor instrument.


Live Web access eliminates the need to spend extra travel time and expense for training, problem resolution, software configuration setup, database installation, database updates and competitive fandeck updates by allowing our Applications Specialist, while you are at your system, to take control of the system from a remote location.


If you cannot afford downtime you need this package.

It includes the benefits of the preferred package. Additionally, it covers your Datacolor 110 instrument 100% parts & labor. If you experience any issues with your Datacolor Hardware we will send you a loaner instrument while yours is being serviced.


Comparison

LevelsBasicPreferredPremier
Guaranteed Response Time
24
8
4
Support Hours per Year
0
2
5
Access to Support Web Site (FAQ & Videos)
First Tier Technical Support
Live Web Application Support
Live Telephone Support
Online Software Validation
High Level Application SupportBasicPreferredPremier
Email notifications of promotions & available updates
Remote Training
Software Configuration
Database Installation
Software Update & Upgrade Installation
Hardware Support / ServiceBasicPreferredPremier
Access to Loaner Instrument
Instrument covered 100% Parts and Labor