Hardware Services

Warranty For Most Hardware Products: One Year Parts and Labor (Return to Datacolor Service Center, or on-site depending upon region), unless otherwise stated. Datacolor terms and conditions may vary.

Your business and your customers depend on your color management system to perform at the highest, most reliable level possible. One important component from your color equipment is your spectrophotometer. Datacolor offer different maintenance plans or repair services tailored to satisfy your specific needs. See details in the tables below

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Verification ServicesColor Verification ServiceColor Verification Service PlusColor Verification Service PRO
Essential spare parts replacement
Trade-in Loaner Availability
Regional Availability
Annual Preventive Maintenance
35+ Point Preventive Maintenance Report
Certification of Color Performance
Annual Replacement of the White Calibration Tile & Certification
ISO Documentation for Traceability


REMOTE Monitoring & Diagnostics Guardian Feature

Instrument Diagnostics
B&W Calibration
Short Term Drift Test
Energy Level Test
Color Performance Test
Publish Test Results
Send To Fleet Manager
Export to External File(s)
Correlation
To Datacolor Master
Performance Monitoring Service
Provided By Datacolor
Test Samples
Disposable (Ceramic) Tile Set

Maintenance & Certification ServicesWarrantyPreventative MaintenancePM-PlusColor Check ServiceCalibration Service
First Tier Technical Support
Live Web Instrument Support Support
Instrument Firmware Update
Annual Preventative Maintenance
Basic Spares Replacement* (Spec Port, UV FIlter wheel belt, Sample Pad, Fashlamp…)
Color Performance Test
Color Performance Test Certificate
Annual Replacement of the White Calibration Tile
White Calibration Tile Certificate
ISO Documentation For Traceability
UV Characterization
Option
Option

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Repair ServicesWarrantyBasic CoverageFull CoverageOn Call
24 Hour Response Time
Repair To Datacolor Master
Repair Labor
Payable
Certified Datacolor Parts
Payable
Payable
Repair Loaner
On-Site Service
Option
Option
Option
Option