Application Services

Can you afford to slow down production because your color system is down?

The first step on the path to success using a spectrophotometer and color related software is making sure that all your operators know and understand how to operate the system. Datacolor customers tell us that support and expertise is critical to get the best results out of a color system.

To meet the diverse needs of all our customers wherever they are located, we have created several application Services. These services give you expert level technical support, customized training, educational programs and best practices to meet your individual needs. Global companies can expect the same level of support wherever they have facilities.

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Our Basic Support includes up to 15 minutes of live phone support (per incident) and unlimited access to the Datacolor Support website.

On this site you will find answers to most of your questions and video tutorials showing you how to operate our software.

Who Should Buy?

This Application Service is included automatically if you buy a Datacolor Software package or  instrument


Live Web and telephone support eliminates the need to spend extra travel time and expense for training, configuration setup or problem resolution by allowing our Applications Specialists to take control of the system from a remote location.

Who Should Buy?

Employees with little experience in areas such as color development, quality control, research and development, design will benefit from this service offering. If you cannot afford downtime you need this package.


Your choice of applications support services described above, including on-site, or in-house support.

Who Should Buy?

Employees with no or little experience in areas such as color development, quality control, research and development, design will benefit from this service offering. If you cannot afford downtime you need this package.


Our Best Minds Working For You

Service LevelsBasicPlusPro
Guaranteed Response Time
24
8
4
Support Hours per Year
0
10
16
Access to Support Web Site (FAQ & Videos)
First Tier Technical Support
Live Web Application Support
Live Telephone Support
On Site Application Support
High Level Application SupportBasicPlusPro
Software Installation
Training & Training New Employees
Configuration
Database Evaluation
Match Performance Optimization
Form Creation and Modification
Assist In Data Security and Recovery
Data Communication to POS
Workflow Analysis
Worry Free File Transfer
Waste Reduction
Problem Solving
Software Update & Upgrade Installation
Color Theory Education
Instrument Diagnostics
User Course
On Site Support

*Besides above offerings, application support can also be bought on an hourly bases.